The Belief: If NetApp amplified AI through a paid campaign and highlighted infrastructure leadership, buyers would choose the platform
The Break: Campaign budget was denied since AI interest and traffic were up YoY, but conversion was down while deal count and revenue per deal where stuck
The Shift: We'd target buyer and sales enablement with playbooks and rework messaging to highlight business outcomes.
NetApp is a global enterprise data infrastructure company seen as an on-prem and cloud storage company, not an AI player
Buying decisions stalled as AI messaging catered to technical specialists while purchasing decisions were made by cross-functional business teams.
The AI sales motion was reset to make data management authority, broad seller participation, and deal velocity the measures of success.
Key deliverables
New web pages for business decision makers
New AI Sales Playbook with vertical targeting
Rounds of industry analyst briefings
New Digital Sales Enablement course
Revamped messaging and presentations
Seller participation: AI sellers increased from 283 to 600+.
Pipeline velocity: Quarterly deals rose from 75 to 97.
Deal quality: Average revenue and margin per deal held steady.
Executive Sponsor: Phil Brotherton, VP Cloud Solutions
Program Lead Michael Grant - AI Solution Strategist
Executive Consultant: Rebecca Thorburn
Staffing Strategist: Ashley Rousseau